Carrentals.com

CarRentals, LLC Many of the car rental companies across the country and around the world have made themselves available via third party booking companies. These third party bookers are like the Expedia of car rentals, and they help you compare prices of car rental companies in your chose destinations and for your specified date more easily. One such company is carrentals.com. Incidentally, carrentals.com is an Expedia company.

$16.95 A Day Rental Cars from CarRentals.com

The Good

Carrentals.com has an A+ Better Business Bureau (BBB) Accredited Business. The site also has several partner rental companies, so you’ll have a wider range of options compared to its competitors. Bookings available at Carrentals.com include the following:

  • Advantage
  • Alamo
  • Avis
  • Budget
  • Dollar
  • Enterprise
  • E-Z
  • Firefly
  • Fox
  • Hertz
  • National
  • Payless
  • Sixt
  • Thrifty

The website’s UI shares much of the same functionalities as Expedia.com, asking about the basics – date of arrival, date of return, destination, specifics – as well as a whole lot of ads and promos on the side. Carrentals.com also gives out a lot of coupons for select deals with select companies. It also promises to be quick, with a 60-second guarantee in booking; fortunately, they delivered. Many of the good reviews the website has gotten from its users come from the hassle-free booking process.

The Bad

While carrentals.com is praise-worthy for its quick and easy transaction, impressive coupons and discount offers, there still are things that many users have found distasteful about carrentals.com. One of the most common user complaints include the company’s inconsistencies on some of their policies that involve credit cards and debit cards, payments and fees, as well as some of their promos.

We’ve read many complaints involving carrental.com’s insistent rental insurance offers. Like most car rental policies, they are completely optional; many users have just failed to read the extra fine print that the service comes with. And by very fine, we mean it can be missed all too easily – especially if you’re making a booking in haste.

Many renters have had the same dilemma over promos on mileage, gas, and return policies. The fine print has to be carefully examined where these things are concerned or risk facing extra costs, penalties, or getting stranded for discrepancies between your carrentals.com booking and the actual booking from whichever company you’ve picked.

Things get worse when you experience problems and irregularities with your booking and you’d need to contact customer care. There have been numerous complaints about the company’s customer service for being inaccessible, unhelpful, and ineffective. Contacting customer care is only available via email – and unhappy renters have complained about how the company’s response is late and of no use whatsoever to their problems.

The Verdict

There is no denying the fact that carrentals.com is a useful tool for fast and convenient car hire booking. It gives you a wide range of options on car rental companies and is a convenient way to compare your major company options without having to go through each company’s booking site.

As with most any online transaction, using carrental.com should be used with caution and prudence. Read the fine print carefully before signing up for anything for your own safety and peace of mind. Lastly, check out other similar websites to find one that suits your needs best or go directly to your car rental company of choice.

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