is one of the largest and most widely used car rental booking sites around the globe. It is part of the Priceline group of companies that owns other booking sites like,, OpenTable, KAYAK, and

Being the massive company that it is, has the most number of car rental company options as well as the most number of destinations. They boast of servicing 167 countries, 42,000 locations, and being accessible in over 40 languages.

They offer bookings for some of the biggest names in the global car rental industry including:

  • Hertz
  • Avis
  • Alamo
  • Budget
  • Payless
  • Dollar
  • Fox
  • Enterprise

One of the biggest offers and guarantees of is their ‘Price Watch Guarantee’. Through this, promises to offer the lowest price for every rental car booking. Should customers find a website or company that offers similar booking details (destination, car make/model, dates) at a much lower price, is willing to match and beat the said cost.

Should the booking already be made and the customer finds a company that offers the same booking at a much lower price, is willing to cancel the customer’s prior booking. This is on the condition that the customer shows a publicly-stated proof that the other company’s price beat that of hardly takes add-ons into their booking. Except for insurance and other types of coverage, most other add-ons like additional driver fees, ski docks, and child seats must be arranged and paid for at the local rental company.

The Price Watch guarantee has been a really big hit among customers looking for great deals, especially that rental car costs can be impossibly high during the peak season. Many customers also praise the company for their easy and smooth booking process. After all, allows for customers to find and compare the fees from different booking companies.

This is one of prime reasons why is doing fairly well across different car rental and travel review websites. Customers love the ease of service and the added guarantee of low prices. In general, the company is rated above average with minor glitches in customer service such as promptness in dealing with customers’ complaints.

One common cause of low rating and bad reviews for comes from insurance coverage charges. There have been numerous accounts of dissatisfied and disgruntled customers who had to pay for extra insurance at their destination upon picking up their cars. This is even after the customers have already purchased insurance from while booking the car.

Another common complaint is on the difficulty of disputes involving refunds. offers no other options for customer complaints other than through email where the responses can be pretty slow at times.  Disputing refunds, therefore, becomes an even longer, more drawn out task especially if the fault is the local car rental company’s and not

However, these minor problems are easily overshadowed by the ease and quickness of the booking process at, not to mention the wide range of options they offer.

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