Rentalcars.com

Rentalcars.com is one of the largest and most widely used car rental booking sites around the globe. It is part of the Priceline group of companies that owns other booking sites like Booking.com, Agoda.com, OpenTable, KAYAK, and Priceline.com.

Being the massive company that it is, Rentalcars.com has the most number of car rental company options as well as the most number of destinations. They boast of servicing 167 countries, 42,000 locations, and being accessible in over 40 languages.

They offer bookings for some of the biggest names in the global car rental industry including:

  • Hertz
  • Avis
  • Alamo
  • Budget
  • Payless
  • Dollar
  • Fox
  • Enterprise

One of the biggest offers and guarantees of Rentalcars.com is their ‘Price Watch Guarantee’. Through this, Rentalcars.com promises to offer the lowest price for every rental car booking. Should customers find a website or company that offers similar booking details (destination, car make/model, dates) at a much lower price, Rentalcars.com is willing to match and beat the said cost.

Should the booking already be made and the customer finds a company that offers the same booking at a much lower price, Rentalcars.com is willing to cancel the customer’s prior booking. This is on the condition that the customer shows a publicly-stated proof that the other company’s price beat that of Rentalcars.com.

Rentalcars.com hardly takes add-ons into their booking. Except for insurance and other types of coverage, most other add-ons like additional driver fees, ski docks, and child seats must be arranged and paid for at the local rental company.

The Price Watch guarantee has been a really big hit among customers looking for great deals, especially that rental car costs can be impossibly high during the peak season. Many customers also praise the company for their easy and smooth booking process. After all, Rentalcars.com allows for customers to find and compare the fees from different booking companies.

This is one of prime reasons why Rentalcars.com is doing fairly well across different car rental and travel review websites. Customers love the ease of service and the added guarantee of low prices. In general, the company is rated above average with minor glitches in customer service such as promptness in dealing with customers’ complaints.

One common cause of low rating and bad reviews for Rentalcars.com comes from insurance coverage charges. There have been numerous accounts of dissatisfied and disgruntled customers who had to pay for extra insurance at their destination upon picking up their cars. This is even after the customers have already purchased insurance from Rentalcars.com while booking the car.

Another common complaint is on the difficulty of disputes involving refunds. Rentalcars.com offers no other options for customer complaints other than through email where the responses can be pretty slow at times.  Disputing refunds, therefore, becomes an even longer, more drawn out task especially if the fault is the local car rental company’s and not Rentalcars.com.

However, these minor problems are easily overshadowed by the ease and quickness of the booking process at Rentalcars.com, not to mention the wide range of options they offer.

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